Help center
Got questions?
We've got answers.
Shipping, payments, buyer protection and the earbuds themselves. Everything you need to know before you order.
Orders & shipping
How long does shipping take?
Orders usually arrive in 5–7 days, and sometimes in as little as 1–3 days.
Will I get an order confirmation?
Yes. You'll receive a confirmation email as soon as your order is placed, so you always know it went through.
How much does shipping cost?
Shipping costs for your address are shown at checkout before you pay, so there are no surprises.
Do you ship to my country?
We sell to customers in many countries worldwide. Enter your address at checkout to see the shipping options available to you.
The earbuds
What comes in the box?
Every pair comes with its pocket-sized charging case, so your earbuds are charged and protected wherever you go.
Which model should I pick?
Go for the Pro Gen 3 if you want our newest Pro design, the Pro Gen 2 for the classic Pro look, or the Gen 4 for the best value. You can compare all three side by side on our home page.
Do you offer bulk deals?
Yes. Add 2 or 3 pairs in one tap on any product page, and bulk deals are available for bigger orders for teams, families or resale.
Payments & security
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay and ACH direct debit.
Is checkout secure?
Absolutely. Checkout runs on Shopify's encrypted checkout, and we never see or store your card details.
Buyer protection
What if my order doesn't arrive?
You're protected. If you don't receive your item, you can open a dispute and we'll make it right.
When am I covered?
From the moment you check out until your order is delivered. Read our shipping policy for the full details.
Ready when you are
All answered?
Time to listen.
Our best-seller, the Earbud Pro Gen 3, is $39.99 instead of $249.00.
